Frequently Asked Questions

I’ve decided I don’t want to enter the raffle for my chosen charity but would still like to make a donation. Can I do that through Lucky Ticket?

Not at the moment, but please use the link on your chosen charity’s page that takes you directly to their Ways To Donate website page.

I’m not a charity but I’d like to donate a prize and fundraise for one. How can I do that?

This is great news and your chosen charity will be delighted to hear from you. Please contact them directly to donate your gift and arrange for it to be raffled by them. If however, you do not have a specific charity in mind, please email us with details of your gift at hello@luckyticket.org.uk and we will try to find a charity that would be very appreciative of it in one of their future raffles.

How do I know my money will go to a legitimate charity?

We have linked our platform to The Charity Commission’s API (Application Programming Interface), which means only registered charities can sign up to fundraise using Lucky Ticket.

How does the charity receive its money from the raffle tickets purchased?

When a charity signs up to Lucky Ticket they create an account with Stripe, a payment processing platform. Less the fees payable, the ticket money goes directly to the charity’s Stripe account, which in turn is paid directly into their bank account.

How many times can I enter each raffle?

Raffles are fun, but for a few they may become a problem so as a precaution we have set a limit on the number of tickets that can be purchased at any one time to ten. We think this allows time to ‘pause for thought’ between each transaction.

If you would like to purchase more tickets, please log out and sign in again.

In addition, you can enter each raffle for free once by post.

Can I choose my own raffle ticket numbers?

Tickets are randomly selected meaning you are not able to pre-select your raffle ticket numbers.

When I purchase a raffle ticket, will I receive a notification so that I know you’ve received my entry?

Yes, an automatic confirmation email will be sent to you with details of your entry, including when the raffle ends.

How is the winning ticket picked?

A winner will be selected by an online random number generator ensuring each entry, be it online or by post, will hold the same weight.

How do I know if I have won a raffle?

We will notify you by email within 72 hours of the raffle ending if you have won.

If I win, how will I receive my prize?

The charity will make contact to notify you of your win and to agree on the delivery of your prize, including the delivery service being used. Should the postage and packing costs be payable by the raffle winner(s), the charity will clearly state this in their Terms & Conditions of their raffle prize.

Will you email once the raffle ends and let me know who the winner is, even if it’s not me?

Data protection laws do not allow us to provide details of the raffle winner, however, do keep an eye on your charity’s communications channels as they may well share details of the raffle and its fundraising success.

How old do entrants have to be?

If you are over the age of 18 you can enter a charity raffle on Lucky Ticket.

Where can I view all the entry Terms & Conditions?

Please take a look here to have a read of our full set of terms and conditions.

What happens if the raffle is cancelled?

We hope this is not necessary but if for any reason the charity has to cancel their raffle, you will receive a full refund for the ticket(s) you have purchased.

You refer to a Prize Draw in the competition T&Cs but I thought this was a fundraising raffle. Why is this?

Please note that whilst we refer to a Prize Draw, these words are interchangeable with the term Raffle and for the purpose of the competition they have the same meaning.

Can a charity increase the number of raffle tickets available if they sell out before a raffle ends?

No, the number of tickets in the raffle cannot change once the raffle has gone live.

Can charity staff, including volunteers, trustees and staff enter their own fundraising raffles?

Yes, anyone may enter a raffle even if they are part of the charity the raffle is fundraising for. The raffle winner is selected by an online random number generator ensuring each entry holds the same weight.

Who are Lucky Ticket?

We are an organisation that empowers charities to convert gifts and donated or purchased items into online fundraising raffles with an easy to use digital platform. Charity supporters can buy tickets to win prizes, whilst contributing to causes closest to their hearts.

Lucky Ticket allows a direct transaction between those buying the tickets and the benefiting charity and the platform helps charities to flourish in their fundraising, thereby achieving genuine and lasting change.

We also add value to the process by coaching charities on how to fundraise through the raffling of purchased items.

You’re a new organisation - how can we trust you?

We have invested heavily in our legal structure so that you don’t need to be nervous about our relative infancy. Our solicitors have consulted with experts in the charity and gambling industry every step of the way to ensure correct governance and compliance.

What are your company details?

Lucky Ticket is a company owned by Giving Matters Ltd, company no 12599012. Our registered office is at 85 Great Portland Street, First Floor, London, UK W1W 7LT.

How do we contact Lucky Ticket?

By email: hello@luckyticket.org.uk
By post: Lucky Ticket, Giving Matters Limited, PO Box 349, WOODBRIDGE, IP13 0YZ
By social media: You can DM us by finding us on Facebook, Twitter and Instagram

Do you organise the raffles yourself?

No, we are not the organisers or providers or any raffles. This responsibility lies with the charities. What we do provide, however, is a wonderful platform for charities to promote the work they do and help coach them to successfully fundraise online.

Do we need to be a registered charity?

Yes. Part of our regulatory framework and two step account validation process is linked to The Charity Commission’s API (Application Programming Interface), using your charity’s email address that is held on record. It’s our way of checking that Lucky Ticket raffles are raising funds for charities rather than commercial organisations.

How much does it cost for a charity to register with Lucky Tickets?

Not a penny. Registered charities can sign up completely free of charge.

Don’t you need a license from the Gambling Commission?

No, not for Lucky Ticket. Why? Because it is possible to enter the raffle free of charge, without the need to purchase a ticket. Whilst we hope very few will take up this option, we are in the business of fundraising after all, free entries to the raffle are accepted.

How are Lucky Ticket raffles different from a lottery?

With a lottery, there isn’t always a winner (we’ve all heard of a lottery rollover). With Lucky Ticket raffles there is a winner every time. You have to pay to enter a lottery, but with Lucky Ticket raffles it is possible to enter free of charge. That means, in technical terms, it’s a prize draw competition. You also need a license from the Gambling Commission for a lottery, which is why we offer a free route of entry to each raffle.

What is the validation process for each charity?

We have linked our platform with the Charity Commission API which means only registered charities can use Lucky Ticket. We will deposit a few pence in the bank account you have provided details for to validate your authenticity.

Why do I need to be validated?

It’s important that we are confident we are dealing with legitimate, registered charities who are fundraising for charitable causes.

How do you use our supporters’ data?

First and foremost, Lucky Ticket is not a consumer, but a B2B site. The data we capture from raffle ticket purchasers is collected because we need to provide charities with important information about the raffles. For example, the number of tickets sold or the money that is being paid out from the Lucy Ticket Community Pledge fund.

Do you have a Privacy Policy?

We certainly do. You can view it here and if you have any questions about this, please contact us by emailing privacy@givingmatters.co.uk.

How much does Lucky Ticket take in fees?

We are transparent about our fees because it’s the law and nobody likes surprises. Our fee is 5% of the ticket price, so for each raffle ticket sold for £10, Lucky Ticket receives 50p of that.

Are there any other fees?

Yes. Stripe, the payment processing platform, charges 20p + 1.4% of each transaction amount. In addition, 5% goes to the Community Pledge fund. You’ll find more information about this on our ‘How It Works’ page here.

How will my charity receive its money?

Stripe, the trusted payment processing platform, will pay out the funds raised from your raffle in one total amount at the end of your raffle. This will automatically happen once you have marked the raffle as completed on your Charity Dashboard. Funds will be paid directly into your verified bank account.

A raffle transaction report will also be available for you to view via your Charity Dashboard page. This will help you reconcile the transaction received from Stripe into your bank account.

Can we claim Gift Aid on the raffle ticket entry fees?

Unfortunately, not. Gift Aid is not eligible on payment to enter a charity raffle, only on voluntary donations where you receive nothing in return.

How do I make a complaint to Lucky Ticket?

We very much hope that won’t ever be necessary but if you feel we’ve done something wrong or you are unhappy with any area of our product or service, please email us at hello@luckyticket.org.uk.

Where can I view a full set of Charity Terms & Conditions?

You can view those here.

You refer to a Prize Draw in the Charity T&Cs but we thought this was a fundraising raffle. Why is this?

Please note that whilst we refer to a Prize Draw, these words are interchangeable with the term Raffle and for the purpose of the competition they have the same meaning.

How many times can a supporter enter a raffle?

Raffles are fun, but for a few they may become a problem so as a precaution we have set a limit on the number of tickets that can be purchased at any one time to ten.  We think this allows time to ‘pause for thought’ between each transaction.

If a supporter would like to purchase more tickets they would need to log out and sign in again.

In addition, supporters can enter each raffle for free once by post.

How is the winning ticket picked?

A winner will be selected by an online random number generator ensuring each entry, be it online or by post, will hold the same weight.

How is the winning ticket owner notified?

Within 3 days of the raffle closing date we will contact the winner by email if you have not already done so. We will send you a link to do this.

Who sets the raffle ticket price?

You do, depending on the value of the prize and your audience.

How can we set a reserve on a raffle prize?

Very easily. If you know the value of a donated prize and wouldn’t want the raffle to raise more than a minimum amount, you set the ticket price and the minimum number to be sold for the raffle to proceed.

Who decides how many tickets are available per raffle?

The charity does! Obviously the more tickets available, the higher the potential to fundraise.

What if the minimum number of tickets for the raffle aren’t sold in time?

In these circumstances, as a charity, you have a choice: Either,

• go ahead with the raffle with the tickets sold as it stands.
• extend the end time of the raffle. Please note this can only be done once for up to 7 days (please refer to our T&Cs)
• cancel the raffle as the reserve was not met.

How is the postage and packing for the raffle prize paid?

We strongly encourage you to include the postage and packing costs of the prize in the price of the raffle ticket. This streamlines the dispatch of the prize to the winner at the end of the raffle and prevents their win being soured by any costs they may have forgotten and have to incur before they can receive their prize.

If for any reason this is not possible, please make sure the P&P costs are included in the raffle prize T&Cs when creating your raffle.

What happens if the prize is sent to the winner but they say they have not received it?

As the charity, you are responsible for arranging safe delivery of the prize to the winner, so please ensure you use a trackable service with adequate insurance, keeping a record of the posting. This way you can always refer back to the track record of the parcel and know it has been delivered. If there are any issues with delivery, please contact your service provider.

How will the supporters of other charities learn about our raffles?

We know your supporters may wish to participate in and support other charities’ raffles and we’ve made it easy for them to do that by navigating around the Lucky Ticket website. Our social media sites will also promote live raffles for people to enter.

What precautions does Lucky Ticket take to safeguard vulnerable individuals?

We have set a limit on the number of tickets that can be purchased at any one time, so that a maximum of 10 tickets can be bought at any one time. We think this allows time to pause for thought between each transaction. Our raffles are not available to anyone under the age of 18 years old.

I can’t remember my login credentials – what should I do?

Simply email hello@luckyticket.org.uk and ask for a reset link. Or click on the Contact button on our website and we’ll soon have you back in.

Can we increase the number of raffle tickets available if they sell out before the raffle ends?

No, the number of tickets in the raffle cannot change once the raffle has gone live as this will unfairly change the odds of winning the raffle to those supporters who have already entered.

Can anyone from our charity, such as trustees, volunteers and staff, enter our own fundraising raffles?

Yes, anyone from your charity may enter your raffle as the winner is selected by an online random number generator, ensuring each entry holds the same weight.